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Business Process Management (BPM) is a systematic approach to managing and streamlining business processes. BPM is intended to help improve…

5G technology isn’t a one-size-fits-all solution that can enable digital transformation at the touch of a button. There are three kinds of 5G,…

Companies with diverse workforces are better positioned to deliver truly customer-centric experiences to all consumers. For example, when…

With a vast amount of technology training and education available today, it’s difficult to know what deserves your attention and what’s just a…

Tackling global climate change and tracking greenhouse gas emissions has become an all-hands-on-deck endeavor. The World Bank recently…

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2…

Successful business owners know how important it is to have a plan in place for when unexpected events shut down normal operations. Modern…

Reshoring manufacturing to the US­ has been a significant trend in recent years, driven by geopolitical tensions, supply chain disruptions,…

There has been a lot of recent discussion around the business value of environmental, social and governance (ESG) reporting, and the degree to…

There’s a lot of talk about how organizations can and should reduce their negative impact on the environment. While staying focused on…